Optibits

One of our local clients is Three M Tool & Die Corp located at 1038 Elm Street in the manufacturing district of York, Pennsylvania.  Austin Hunt is the president/owner of Three M Tool and, through consolidation of a couple other companies, he has pushed Three M Tool forward into successfully meeting the demand for custom engineered wire racks & baskets.  Using SolidWorks 3D CAD design software, Austin’s engineers can craft a metal/wire container as diversified as a canister for cleaning small medical parts via a vapor degreasing process to crane baskets with chain slings for dipping parts in tanks.

Three M Tool has served an impressive array of companies including Boeing Aircraft, Anheiser Busch, Pepsi Cola, American Airlines, Caterpillar, Michelin, Lexmark International, Eastman Kodak, Carl Zeiss Vision, Sultan Healthcare, Proctor & Gamble, and many more.

Some of the industries which purchase custom crafted industrial wire containers from Three M Tool include Aerospace, Commercial Food Service, DOD Manufacturing, Electronics, Heavy Manufacturing, Industrial Supply, Pharmaceutical, Optical Manufacturing, and Precision Manufacturing.

As is our company’s preferred policy, I like to visit each client on location. Austin & his staff are very personable and committed to ensuring each client is fully pleased with their order. Recently, Austin began a simple ecommerce site with the purpose of offering “design-it-yourself” services for clients interested in basic round or rectangular wire baskets. With a few clicks of the mouse, you can choose the size, wire mesh type, handle type, and whether you want carbon steel or 304 stainless steel composition.

For clients ordering more complex baskets/racks from ThreeMTool, they offer a full range of material composition including carbon steel, 304 stainless steel, 316 stainless steel, 330 stainless steel as well as other options. A prospective customer can also choose from several options for lining the basket: welded wire mesh, woven wire mesh, perforated metal, and expanded metal (standard & flattened).  The full scope of mesh sizes is offered (ranging from 1 x .105 all the way to 40 x .010) along with a wide variety on surface finishes (natural, electropolished, plastisol, and numerous powder coating options).

Austin & his team offer quality, precision USA made products coupled with caring customer service. When it comes time to finding the right manufacturer of commercial use wire baskets & racks, don’t forget to pay Three M Tool a visit first. It will be the best decision you make.

I knew we were on to something long ago when one of my staff began a Sozo tradition of sending out handmade (with Stampin’ Up! products, of course) cards every Christmas season.  Perhaps we’re one rung above Write On Results or Tom Richard Marketing which offer just handwritten Christmas cards? 

What drew my attention to handwritten marketing pieces was seeing an Adword for Tom Richard’s hand signed products on one of our experimental websites (of course I didn’t click thru). He argues for companies to go all out and hire his crew (finger cramps - ouch!) to hand sign thank you cards (I’m all for that) and even holiday cards.

But, seriously speaking, this added touch speaks much. I receive swarms of mail (email too) across my desk - both at my office and then when I go home each evening. Every imaginable company is trying to sell me server upgrades, mailing lists for clients, consultant services, office supplies, you name it. Yesterday, some “company” based in NYC was even trying to charge me for them to submit sozofirm.com to 10 or so search engines! Most of these offers are quickly glimpsed at and then permanently discarded. But occasionally the not-so-ordinary promo piece catches my attention.  Or, the not-so-expected packaging.

We recently purchased a photo studio lighting system (for client product photo shoots) from Table Top Studio.  What impressed me, upon arrival of the product, was the quality packaging and the care given even to placement of each item within the box. Table Top had spent the extra buck into a higher quality cardboard box and they meticulously packaged each item into that box. Opening it was pure delight. And, usually for me, I hate opening a long awaited package only to find that those who packaged it were obviously not the ones paying for it. So kudos to Table Top for going the extra mile with customer service.

At Sozo Firm, though we’ve got a long ways to go, I like to hope that clients see us in the same light as Table Top.  We’re not out to make merely a fast buck. We’re here to partner together with each client and press forward for their online success. I firmly believe that it’s our extra mile commitment that has helped bless us with steady streams of business, even during these economic downturns. And may we never forget that or take customers for granted.

Here’s a great browser checking site for you web designers who can’t figure out why that client has funny thoughts about your latest, greatest piece of web art: www.browsershots.org

Give it a few minutes after you’ve punched in your url and it will feed you with warm thumbnails (expandable) of how browser A in conjunction with operating system B sees that beauty of yours.